Refunds and Cancellations
We accept returns within 30 days from the date your order was shipped from kindredstamps.com. Refunds for returned or cancelled orders will entail a 3% processing fee off the total amount paid. Limited Edition boxes and pre-order items are NOT eligible for refunds or exchanges once the order is placed.
All orders come with tracking so that you can check on the status of your order with the postal service. Tracking does not offer insurance against lost or missing packages.
Once your order has been processed we are unable to change, combine or add items to an order.
Orders are shipped within 1-5 business days. New release orders may take 7-14 days to process.
Please note that your order is only insured if you purchase priority shipping. Once your package leaves Kindred Stamps headquarters we are unable to assist with lost or missing packages unless your package is insured through priority shipping.
All orders are sent via USPS. Your custom form is automatically generated when your shipping label is printed and we will not change any of the information such as the retail cost or marking your items as gift. Buyers are responsible for any customs or import taxes that may apply. Kindred Stamps is not responsible for any delays due to customs. If your package is refused and mailed back to us, we will issue a refund for your items, but are not able to issue a refund for any shipping charges.
We know so many folks love Kindred Stamps and might be on the hunt for limited edition or retired stamp sets and because of this we are now implementing a resell policy. Any product of ours is not to be resold for $2 over the retail price. This includes in B/S/T groups, swaps, and ebay. Ebay listings are only allowed if it is for a "buy it now" price. Auctions are NOT allowed in our resell policy. You may not use any of our published photos to resell your stamps. Anyone caught purchasing our items and reselling above these will have their purchasing rights from our website removed.
Stamp Use Policy
Any of our stamps can be used in commercial projects for profit by you or for personal projects by following these guidelines:
All art created with our stamps must be hand stamped. Selling, gifting or trading single stamped images on paper is not allowed. You may not trace, copy, scan, etc any of our stamp images and gift or resell. You may not scan or copy our images to change the stamp image size.
Our images may not be used for logos or promotional materials. Please do not post images of just the stamp sets online.
Any items for sale must not refer to any character, book, tv show, movie, episode, song, in titles, listing descriptions, tags, comments, etc. If you have specific questions please contact firstname.lastname@example.org
Digital stamps that are part of a pdf sheet may not be edited in any program. They must be hand colored and may not be resized digitally.