Current ship times will show at the top of our website. We try to ship within 5 business days, but during release weeks this may be longer.
Unfortunately once your order is placed we are not able to apply your coupon code for you.
Once an item sells out from our Last Chance section, it's been retired and we will no longer be restocking that item. Otherwise, if the item is sold out, so many of you awesome folks bought the stamp set and we are just waiting for more to arrive. You can sign up for an email alert to be notified when the item is back in stock. We do restocks on Fridays!
We do! Please note that all orders are sent via USPS and rates vary depending on your country, generally from $9-$14. At this time we are not able to ship to Europe, Australia or the UK. Your custom form is automatically generated when your shipping label is printed. Buyers are responsible for any customs or import taxes that may apply. Kindred Stamps is not responsible for any delays due to customs.
We accept returns within 30 days from the date your order was shipped from kindredstamps.com. Refunds for returned or cancelled orders will entail a 3% processing fee off the total amount paid. Limited Edition boxes and pre-order items are NOT eligible for refunds or exchanges once the order is placed.
To qualify for a return, please email firstname.lastname@example.org with your order number and the item(s) you would like to return. Items must be brand new in the original, unopened packaging.
A credit will be issued to your Kindred Stamps account once we receive the item back to us. We cannot issue a refund or credit for any shipping costs. Items must be mailed back in a bubble envelope to ensure it reaches us safely. We recommend shipping with tracking. If the stamp does not arrive to us, and there is not tracking information available we are unable to issue a credit.
Custom stamps or gift cards are not eligible to be returned.
We're a small company and from time to time mistakes may occur. If you find that an item is missing from your package, please email us at email@example.com so we can look into this for you. Any missing items or order issues needs to be reported to us within 30 days of delivery. International orders may receive a refund for a missing item instead of a replacement.
Be sure to sign up for our newsletter, and follow us on social media to be alerted to any of our sales!
Unfortunately once an order has been placed we are not able to add any items to the order, or combine multiple orders into one.
We are not able to go back in and add points for previous orders. You must be signed into your account when ordering to receive points for an order.
We know so many folks love Kindred Stamps and might be on the hunt for limited edition or retired stamp sets and because of this we are now implementing a resell policy. Any product of ours is not to be resold for $2 over the retail price. This includes in B/S/T groups, swaps, and ebay. Ebay listings are only allowed if it is for a "buy it now" price. Auctions are NOT allowed in our resell policy. You may not use any of our published photos to resell your stamps. Anyone caught purchasing our items and reselling above these will have their purchasing rights from our website removed.
Please send us an email to firstname.lastname@example.org.